ContaCt us
As a family business with over 35 years of experience, we have arranged insurance for most types of business and property risks across the south coast. We pride ourselves on our friendly, professional approach, and enjoy a reputation for delivering the very highest service and attention to detail, for all our clients, no matter how large or small their business may be.
Contact us if you would like us to review your current insurance arrangements and provide a no-obligation quote.
Tel: 02392 671133
Email: info@pgib.co.uk
Complaints
Our aim is always to provide our customers with a first-class service. We take complaints seriously and aim to ensure they are handled fairly, effectively and promptly.
If you need to make a complaint, in the first instance, you can contact us:
- by phone: 02392 671133
- in writing to:
Mrs Lisa Gibbs
Philip Gibbs Insurance Brokers
Links House
Dundas Lane
Portsmouth
PO3 5BL
- or, by email to:
A copy of our Complaints Procedure is available on request. If we are unable to resolve the issue to your satisfaction by the end of the third business day following receipt, we will formally investigate the matter. You will receive an acknowledgement of the matter together with a copy of our complaints process promptly and within 5 working days. We will then aim to investigate and provide a resolution as quickly as possible, informing you of a final response no later than 8 weeks.
If you are not happy with our response, or the position after a period of 8 weeks, you may be eligible to refer your complaint to the Financial Ombudsman Service (FOS) for an independent assessment and opinion.
The FOS Consumer Helpline is on 0800 023 4567 (free for people phoning from a "fixed line" (for example, a landline at home) or 0300 123 9123 (free for mobile-phone users paying monthly charge for calls to No’s starting 01 or 02). Alternatively, you can contact them at Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9SR.
Our services
At Philip Gibbs Insurance brokers, you can expect a tailored insurance experience.
We cater for small and medium businesses and property owners.
Commercial Insurance
Businesses we work with:
- Care homes and services
- Charities and not-for-profits
- Construction
- Engineering
- Event organisers
- Hotels
- Manufacturers
- Marine Trades
- Metal workers
- Motor Trade
- Professionals
- accountants, architects, consultants, IT services, surveyors, solicitors
- Pubs and restaurants
- Sailing clubs
- Shops and retailers
- Sports businesses and gyms
- Trades people
- Warehouses
- Wholesalers
Property Insurance
Types of property we cover:
- Residential
- Houses
- Blocks of flats
- Commercial and Industrial units
- Shops with flats above
- Churches
- Community buildings
- Unoccupied property
- Property undergoing renovation
- Listed buildings
- Non-standard construction
- Previous claims history
Phillip Gibbs Insurance Brokers Ltd is authorised and regulated by the Financial Conduct Authority. Registration number 300520 which can be checked on the FCA’s register.
Registered in England and Wales No: 2456429.
For information on how to make a complaint to us, please click here.
Our client portal service is outside the scope of FCA regulation. Therefore, complaints about this service would not be eligible for referral to the Financial Ombudsman Service (FOS), nor would compensation be available from the Financial Services Compensation Scheme (FSCS).